Interact with an AI powered bot to get reports and analytics as well as perform actions on your existing systems and databases

“Talking to bots using voice is a very ‘human’ experience. It feels as if you’re talking to someone over the phone. You hear the voice and your mind imagines the rest. A large group of Alexa users reported that they like to say ‘Thank you, Alexa’ after Alexa completes a task.”

Virtual Assistant (Audio-Visual bots)

The Artificial Intelligent powered Audio-Visual bots allows the users to interact with the data from all enterprise sources, systems and reports, through voice commands. Getting an answer to the questions like How is my team performing? is as fast and simple as speaking to someone on a mobile phone. Get an instant reply from the voice bot; no need to shuffle through complex analytics interfaces, ever.

The User can interact with the Virtual Assistant to not just extract Business Intelligence but also perform actions including but not limited to creation of a customer Lead in the CRM application, Scheduling follow-up discussions with the customer, Updating information about customer interaction/call reports in the CRM application, Assignment/Re-assignment of Sales leads and/or Service tickets to the frontline reportees etc.

The Al bot is powered with machine learning algorithms that continue to learn about the variations in the conversations and automatically improve the accuracy of the responses generated by the bot. Admin users can also review the exceptions that the bot have failed to understand and can codify appropriate responses

Interoperability and Automation

Virtual Assistant interfaces with the existing enterprise IT ecosystem including reports and applications to extract the data and analyze the data in real time to generate Business Intelligence and Reponses to the interactions.

Virtual Assistant application is deployed as a stand-alone application that interfaces with the existing data and reports in real time. The data is extracted automatically from pre-defined sources without any manual intervention.

Interoperability and Automation

Virtual Assistant interfaces with the existing enterprise IT ecosystem including reports and applications to extract the data and analyze the data in real time to generate Business Intelligence and Reponses to the interactions.

Virtual Assistant application is deployed as a stand-alone application that interfaces with the existing data and reports in real time. The data is extracted automatically from pre-defined sources without any manual intervention.

Real time Advanced analytics

Virtual Assistant application hosts a powerful Advanced Analytics engine to support Real-time insights into the data and reports from various systems. The application performs aggregation and transformation operations on the data to feed insights to the Audio-Visual bot

The Analytics engine provides the flexibility for the Managers and Senior Mangers to view unit performance or drill-down into the performance of any reportee by enabling drill-downs on performance metrics along with the various parameters like, function-wise breakup, user hierarchy-wise drill down etc. and hence creating a transparent performance management process.

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