Uberization of frontline for customer service / enquiries
BitNudge location services can also be used for improving turnaround time for incoming customer requests (e.g., request for an appointment with a sales advisor).
BitNudge, when integrated with the customer-facing app of the Enterprise can pick up the geo-information of a customer when the customer places a request for a service / sales appointment. Any new incoming request can be assigned to a frontline who is in the closest proximity to the customer at the time of request generation. This significantly improves the time-to-respond to the customer thereby improving the overall customer experience.